Total Quality Management and Lean Supply Process Graduate Microcredential (TQM-MICROGR)

Program Description

This microcredential combines the synergistic strengths of quality management techniques: Lean and Six Sigma. Lean focuses on the elimination of waste, while Six Sigma focuses on process improvement. The Total Quality Management and Lean Supply Process Graduate Microcredential documents a student’s ability to identify the root causes of process, product, or service waste and eliminate them in order to increase productivity. 

Admission Requirements

Admission to this micro-credential program requires admission to WSU as a degree-seeking or non-degree seeking student. This microcredential may be earned as part of an undergraduate degree program or as a stand-alone credential for a non-degree seeking undergraduate student.   

Program Learning Objectives

Students enrolled in this microcredential will learn to:

• Define processes using various quality management tools (e.g., QFD, SIPOC process mapping, or CTQ)
• Measure the process
• Analyze the process
• Improve quality and reduce waste using DMADV (Define-Measure-Analyze-Design-Verify) or DMAIC (Define-Measure-Analyze-Improve-Control
• Control, verify process improvement or waste reduction

Program Learning Outcomes

As a result of their learning experience, students who complete this microcredential can: 

• Define processes using various quality management tools (e.g., QFD, SIPOC process mapping, or CTQ)
• Measure the process
• Analyze the process
• Improve quality and reduce waste using DMADV or DMAIC
• Control, verify process improvement or waste reduction