Total Quality Management and Lean Supply Process Graduate Microcredential

Program Description

This combines the synergistic strengths of quality management techniques: Lean and Six Sigma. Lean focuses on the elimination of waste, while Six Sigma focuses on process improvement. The Total Quality Management and Lean Supply Process Graduate Microcredential documents a student’s ability to identify the root causes of process, product, or service waste and eliminate them in order to increase productivity.

Program Learning Objectives

Students enrolled in this microcredential will learn to:

• Define processes using various quality management tools (e.g., QFD, SIPOC process mapping, or CTQ)
• Measure the process
• Analyze the process
• Improve quality and reduce waste using DMADV (Define-Measure-Analyze-Design-Verify) or DMAIC (Define-Measure-Analyze-Improve-Control
• Control, verify process improvement or waste reduction

Program Learning Outcomes

As a result of their learning experience, students who complete this microcredential can: 

• Define processes using various quality management tools (e.g., QFD, SIPOC process mapping, or CTQ)
• Measure the process
• Analyze the process
• Improve quality and reduce waste using DMADV or DMAIC
• Control, verify process improvement or waste reduction