Quality and Process Management Undergraduate Microcredential

Program Description

This Lean Six Sigma microcredential combines the synergistic strengths of two quality management techniques: Lean and Six Sigma. Lean focuses on the elimination of waste, while Six Sigma focuses on process improvement.  The Lean Six Sigma microcredential documents a student’s ability to identify the root causes of process, product, or service waste and eliminate them in order to increase productivity. 

Program Learning Objectives

Students enrolled in this micro-credential will learn to:

• Define processes using various quality management tools (e.g., QFD, SIPOC process mapping, or CTQ)
• Measure the process
• Analyze the process
• Improve quality and reduce waste using DMADV (Define-Measure-Analyze-Design-Verify) or DMAIC (Define-Measure-Analyze-Improve-Control)
• Control, verify process improvement or waste reduction

Program Learning Outcomes

As a result of their learning experience, students who complete this micro-credential can: 

• Define processes using various quality management tools (e.g., QFD, SIPOC process mapping, or CTQ)
• Measure the process
• Analyze the process
• Improve quality and reduce waste using DMADV or DMAIC
• Control, verify process improvement or waste reduction

For More Information

• Supply Chain Management, BSB
• Department of Information Systems and Supply Chain Management
• Raj Soin College of Business